HVAC CUSTOMERS WANT CONTRACTORS TO BE MORE TECH-SAVVY

“In an age where nearly everyone has a smartphone, customers expect that mobility, connectivity and tech savviness will extend to the home service vendors they choose to work with,” said Jay Jaffin, chief marketing officer at Verizon Telematics. “By simply connecting their vehicles and technicians, businesses can anticipate changes to schedules, handle more last-minute jobs, send a different technician to the next job if one is running late and most importantly, drive huge gains in customer satisfaction.”

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