Here are the typical duties and job requirements for a HVACR Senior Service Technician.
1. SUMMARY OF DUTIES
The Senior Service Technician is responsible for the efficient performance of a wide range of service-related HVAC/R activities for industrial, commercial, and residential customers.
Representative duties include:
• * as assigned, performs special or technically complicated HVAC/R service activities with or without assistance, including performing periodic on-call duty;
• * assists the Manager in the planning, organizing, motivating, controlling, and coordinating of human and other resources in support of company contracts, temporary assignments, sales, and goals;
• * leads by example an ad hoc service team in the timely, efficient, and profitable accomplishment of a major job or task;
• * trains company technicians on service-related subjects, including call-back prevention, installation tips, and equipment protocols;• * when tasked, conducts quality control inspections of service jobs, and monitors the technical progress of newly assigned service employees, including necessary start-up oversight;
• * conducts bonus-based point-of-work sales of company services, unit components, unit replacements, add-on units, and service contracts, and develops and exploits lead referrals;
• * conducts on-site coordination of the company hazardous communications program, and briefs non-company personnel in precautionary measures to be taken regarding company-introduced hazardous substances;
• as assigned, conducts non-service, lead-tech level work in support of company activities;
• as required, temporarily assists the Manager with administration, dispatching, and on-site evaluation work;
• performs related duties as assigned by the Manager.
2. MAJOR JOB REQUIREMENTS
• * High school graduate; graduate of a post-high school HVAC/R program of instruction of two or more years in duration; demonstrated record of HVAC/R-related continuing education and training; member of RSES;
• * Five or more years of successful and full-time HVAC/R experience, preferably as a service or installation technician;
• * Good verbal and reading skills, including the ability to read and apply manufacturers’ instructions and clearly communicate with all customers, suppliers, and company employees;
• * Physical and sensory abilities to perform the duties noted above under the conditions, circumstances, and extremes found in the company service territory;
• * Interest in maintaining personal HVAC/R skills through a combination of self-study, company training, manufacturers’ workshops, and other professional development activities;
• * Current and unblemished State vehicle operator’s license; ability to operate all vehicles in the company fleet safely within 30 days of initial employment; insurable;
• * Able to use point-of-service sales techniques effectively, including developing sales leads; ability to conduct sales of unit replacements, add-on units, IAQ services, and service contracts;
• * Knows and practices good safety habits, including knowledge of important MSDS, equipment safety, tool safety, and ladder safety guidelines; willing to be CPR-certified;
• * Ability to work under the pressures of time, a non-standard work schedule, adverse weather conditions, customer demands, and backlog constraints.
3. DIFFICULTY OF WORK
Customer-based activities require an individual who possesses traits of decisiveness, initiative, tact, judgment, integrity, dependability, and the ability to communicate in a technically credible manner. A Senior Service Technician must be able to diagnose equipment problems accurately and quickly, and organize a job efficiently to the mutual benefit of the customer and the company. Job-related contact can occur within virtually all demographic groups, although the majority of working contacts will be served customers, other company technicians, the Manager, dispatcher, and the parts runner. Daily job stress will range from minimal to extreme, based on such factors as the weather, site considerations, time constraints, sales potential, travel requirements, and customer needs. An average work day will be moderately stressful.
Excerpt from the Service Application Manual of the Refrigeration Service Engineers Society
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